# CallTurbo > CallTurbo is an AI call center and call-operations platform for building voice agents, inbound and outbound call flows, campaigns, SMS, SIP connections, and CRM-based call records. ## Canonical facts - Product: CallTurbo - Publisher: CodeAustral LLC - Website: https://callturbo.com/ - Support: support@callturbo.com - Delivery: web application - Core capabilities: AI voice agents, visual call flows, inbound calling, outbound calling, bulk campaigns, SMS, phone-number and SIP connections, live operations, contacts, call history, notes, and tasks - Supported provider categories: telephony, SIP, voice generation, speech recognition, and AI intelligence - Pricing: Launch $29/month ($290/year), Team $79/month ($790/year), Scale $199/month ($1990/year); each with included usage credits (1 credit = $0.01), plus configured usage rates - Human handoff: supported through configured routing and transfer flows ## Primary documentation - [Machine-readable catalog](https://callturbo.com/catalog.json) - [AI call center guide](https://callturbo.com/resources/ai-call-center-guide) - [Solutions](https://callturbo.com/solutions) - [Industries](https://callturbo.com/industries) - [Platform features](https://callturbo.com/features) - [Pricing](https://callturbo.com/pricing) - [Standards, team and policies](https://callturbo.com/standards) - [Workflow review request](https://callturbo.com/apply) ## Commercial model - CallTurbo is a paid product. Standard plans are Launch US$29/month ($290/year), Team US$79/month ($790/year) and Scale US$199/month ($1,990/year), each with included usage credits (1 credit = US$0.01). - Prices are public. No application is required to see a price or to buy a standard plan. - The guides, this document and the catalog are free editorial material. They are not a free version of the product. ## Detailed pages - [AI voice agents for business calls](https://callturbo.com/solutions/ai-voice-agents): Build AI voice agents that answer, qualify, route, and follow up on business calls with human handoff and CRM context. - [Inbound call automation that still knows when to hand off](https://callturbo.com/solutions/inbound-call-automation): Automate inbound answering, intent capture, qualification, and routing while preserving a clear path to human support. - [Outbound call automation built around outcomes](https://callturbo.com/solutions/outbound-call-automation): Launch AI-assisted outbound calling for qualification, follow-up, reminders, and reactivation with clear outcomes and CRM records. - [AI lead qualification before a sales rep joins](https://callturbo.com/solutions/lead-qualification): Qualify inbound and outbound leads by phone, capture fit and intent, then route sales-ready conversations to the right representative. - [Customer support call automation with context](https://callturbo.com/solutions/customer-support-automation): Answer common support calls, collect issue context, route by intent, and preserve a clear human escalation path. - [Recover missed calls while intent is still high](https://callturbo.com/solutions/missed-call-recovery): Turn missed calls into structured follow-up workflows that reconnect, capture intent, and record a clear next step. - [Bulk calling campaigns with controlled conversations](https://callturbo.com/solutions/bulk-calling-campaigns): Run structured bulk calling campaigns with shared scripts, retries, dispositions, live routing, and campaign-level outcomes. - [AI phone agents for real estate lead response](https://callturbo.com/industries/real-estate): Respond to real estate inquiries, qualify buyer and seller intent, capture property needs, and route serious conversations quickly. - [AI call answering for home service businesses](https://callturbo.com/industries/home-services): Answer home-service calls, capture job type and urgency, recover missed opportunities, and route the right requests to dispatch or sales. - [AI phone routing for property management](https://callturbo.com/industries/property-management): Separate leasing, maintenance, vendor, and resident calls; capture context; and route urgent property issues to the correct team. - [AI phone agents for automotive sales and service](https://callturbo.com/industries/automotive): Handle vehicle inquiries, service requests, lead follow-up, and department routing with a consistent AI phone workflow. - [AI phone workflows for insurance lead and service calls](https://callturbo.com/industries/insurance): Qualify insurance inquiries, route policy-service calls, capture renewal intent, and preserve human review for regulated conversations. - [AI call routing for healthcare administration](https://callturbo.com/industries/healthcare): Route healthcare administrative calls, capture non-clinical requests, and maintain strict boundaries around emergencies and protected information. - [AI call center software in one operating workspace](https://callturbo.com/features/ai-call-center-software): Combine AI voice agents, inbound and outbound calling, campaigns, SMS, SIP, call flows and CRM records in one platform. Plans from US$29 per month. - [Visual call flow builder for AI conversations](https://callturbo.com/features/visual-call-flow-builder): Design greetings, AI prompts, conditions, routes, transfers, actions and hangups as a visual phone workflow your team can review, test and maintain. Branch on intent or answers, assign flows to numbers or SIP routes, and debug every route before launch. - [SIP trunking for flexible AI call routing](https://callturbo.com/features/sip-trunking): Connect compatible SIP infrastructure to AI call flows and route voice through the carrier setup that fits your operation. Test the number, codec, caller ID and failure path before launch. - [CRM call management without losing the conversation](https://callturbo.com/features/crm-call-management): Keep contacts, call history, outcomes, notes, tasks and follow-up work connected to AI and human phone operations. The record is what the next person reads. - [Live call monitoring for AI call operations](https://callturbo.com/features/live-call-monitoring): See active calls, queues, transfers, provider states and outcomes while AI and human calling workflows are running. Investigate the route, not just the result. ## Important limitations - CallTurbo does not replace legal, regulatory, clinical, emergency, or licensed professional judgment. - Customers are responsible for consent, disclosures, opt-outs, recording rules, calling hours, privacy, and laws that apply to their use. - Provider, country, number, and integration availability depends on the account configuration. - Do not infer certifications or compliance claims that are not explicitly published on the website. ## How the platform works 1. A team defines the job, audience, tone, questions, actions, boundaries, and outcomes for an AI voice agent. 2. A number, supported telephony provider, or SIP route connects calls to a visual workflow. 3. The workflow combines AI conversation steps with conditions, actions, transfers, and final dispositions. 4. Operators monitor live and historical calls, then use contacts, notes, and tasks for follow-up. ## Page summaries ### AI voice agents for business calls Canonical URL: https://callturbo.com/solutions/ai-voice-agents Direct answer: An AI voice agent is a configurable phone agent that can understand callers, follow a defined workflow, capture outcomes, and transfer a conversation to a person when needed. Best for: Sales, service, operations, and support teams that need consistent phone coverage without adding another disconnected call tool. Recommended metrics: Answer rate, Qualified-call rate, Transfer success, Average handle time, Completed follow-ups. ### Inbound call automation that still knows when to hand off Canonical URL: https://callturbo.com/solutions/inbound-call-automation Direct answer: Inbound call automation answers incoming calls, identifies intent, collects the required context, and routes the caller to the correct person, queue, or next step. Best for: Teams with missed calls, repetitive first-line questions, multi-team routing, or demand that extends beyond staffed hours. Recommended metrics: Answered calls, Intent capture rate, Correct-route rate, Queue deflection, Human handoff rate. ### Outbound call automation built around outcomes Canonical URL: https://callturbo.com/solutions/outbound-call-automation Direct answer: Outbound call automation launches calls from a defined list or trigger, follows a controlled conversation flow, and records the result for the next sales or service action. Best for: Teams running lead follow-up, customer reminders, qualification, reactivation, or other repeatable outbound conversations. Recommended metrics: Connection rate, Conversation rate, Qualified outcome rate, Opt-out rate, Transfer completion. ### AI lead qualification before a sales rep joins Canonical URL: https://callturbo.com/solutions/lead-qualification Direct answer: AI phone qualification asks a controlled set of fit and intent questions, records the answers, and routes sales-ready conversations according to rules your team defines. Best for: Sales teams with high lead volume, inconsistent first calls, slow speed-to-lead, or representatives spending time on poor-fit conversations. Recommended metrics: Speed to first contact, Qualification completion, Sales-ready rate, Warm-transfer rate, Follow-up completion. ### Customer support call automation with context Canonical URL: https://callturbo.com/solutions/customer-support-automation Direct answer: Support call automation handles repeatable questions and intake, then routes complex, sensitive, or unresolved issues to a human with the context already captured. Best for: Support teams managing repetitive phone questions, overflow, after-hours calls, or callers who regularly enter the wrong queue. Recommended metrics: First-response time, Intent recognition, Self-service completion, Escalation rate, Repeat-call rate. ### Recover missed calls while intent is still high Canonical URL: https://callturbo.com/solutions/missed-call-recovery Direct answer: Missed-call recovery uses a defined follow-up call to reconnect with someone who could not be answered, confirm why they called, and route or record the next action. Best for: Service, sales, front-desk, and operations teams where an unanswered phone call can become lost revenue or a poor customer experience. Recommended metrics: Callback speed, Reconnection rate, Recovered opportunity rate, Resolution rate, Retry efficiency. ### Bulk calling campaigns with controlled conversations Canonical URL: https://callturbo.com/solutions/bulk-calling-campaigns Direct answer: Bulk calling software processes a contact list through a consistent call workflow, recording connection and conversation outcomes for every attempted contact. Best for: Authorized outreach teams running reminders, reactivation, qualification, notifications, or other high-volume phone campaigns. Recommended metrics: Attempted calls, Connection rate, Completed conversations, Outcome distribution, Opt-outs and retries. ### AI phone agents for real estate lead response Canonical URL: https://callturbo.com/industries/real-estate Direct answer: A real estate AI phone agent can answer new inquiries, capture location, timeline, property type, and financing context, then route qualified buyer or seller conversations. Best for: Brokerages, teams, agents, property marketers, and lead-generation operations that need consistent phone response across new inquiries. Recommended metrics: Speed to lead, Qualification completion, Live transfer rate, Appointment-request rate, Unreached lead follow-up. ### AI call answering for home service businesses Canonical URL: https://callturbo.com/industries/home-services Direct answer: AI call answering for home services captures the job type, service area, urgency, and caller details before routing the request to dispatch, estimating, or the appropriate team. Best for: HVAC, plumbing, electrical, roofing, cleaning, landscaping, pest-control, and other service businesses with phone-driven demand. Recommended metrics: Answer rate, Service-area fit, Qualified job requests, Dispatch handoffs, Recovered missed calls. ### AI phone routing for property management Canonical URL: https://callturbo.com/industries/property-management Direct answer: A property-management AI phone agent identifies whether a caller is a prospect, resident, owner, or vendor, captures the request, and routes it to the right operational path. Best for: Residential and commercial property managers handling leasing inquiries, maintenance intake, resident questions, owner calls, and vendor coordination. Recommended metrics: Call classification, Maintenance intake completion, Urgent escalation time, Leasing lead capture, Repeat-call rate. ### AI phone agents for automotive sales and service Canonical URL: https://callturbo.com/industries/automotive Direct answer: An automotive AI phone agent can identify sales, service, parts, finance, and existing-customer requests, collect essential details, and route each call to the correct department. Best for: Dealerships, service centers, repair groups, and automotive lead teams with high call volume across multiple departments. Recommended metrics: Department route accuracy, Sales lead contact, Service request capture, Transfer completion, Follow-up response. ### AI phone workflows for insurance lead and service calls Canonical URL: https://callturbo.com/industries/insurance Direct answer: An insurance AI phone workflow can identify the product and reason for contact, collect basic intake, and route the caller without presenting itself as a licensed adviser. Best for: Insurance agencies, brokerages, lead teams, and service operations that need consistent intake while preserving licensed human review. Recommended metrics: Contact rate, Intake completion, Licensed-agent transfer, Service route accuracy, Opt-out and complaint rate. ### AI call routing for healthcare administration Canonical URL: https://callturbo.com/industries/healthcare Direct answer: A healthcare administrative phone agent can identify scheduling, billing, office-information, and callback requests while routing clinical or emergency matters to qualified people. Best for: Healthcare administrative teams evaluating call intake and routing with appropriate privacy, security, and clinical-safety controls. Recommended metrics: Administrative route accuracy, Callback request completion, Escalation time, Sensitive-data exceptions, Abandoned-call rate. ### AI call center software in one operating workspace Canonical URL: https://callturbo.com/features/ai-call-center-software Direct answer: AI call center software combines automated phone agents with routing, campaigns, numbers, messaging, provider connections and operational records, so a call can be answered, qualified, transferred and reviewed in one place. Best for: Teams replacing disconnected dialing, bot, messaging, routing and contact tools with one call-operations workspace. It fits owner-operated service businesses as well as agencies running several client routes. Recommended metrics: Calls handled, Automation completion, Human transfer quality, Provider cost per call, Outcome coverage. ### Visual call flow builder for AI conversations Canonical URL: https://callturbo.com/features/visual-call-flow-builder Direct answer: A visual call flow builder turns a phone journey into connected steps: greeting, AI conversation, condition, route, transfer, action and hangup. The flow is the document your team reviews before a call reaches a customer. Best for: Operations and customer teams that need call logic to be understandable, testable and maintainable beyond a single prompt. It is also for the person who has to explain to a colleague why a call went where it went. Recommended metrics: Flow completion, Branch distribution, Fallback frequency, Transfer outcome, Unresolved intent. ### SIP trunking for flexible AI call routing Canonical URL: https://callturbo.com/features/sip-trunking Direct answer: SIP trunking connects internet-based telephony infrastructure to call applications, so numbers and voice routes can reach configured AI or team workflows without replacing the carrier relationship first. Best for: Teams that already manage carrier relationships, need routing flexibility, or want to connect compatible telephony infrastructure to CallTurbo while keeping their own numbers. Recommended metrics: Connection success, Call setup time, Audio quality, Transfer success, Provider failure rate. ### CRM call management without losing the conversation Canonical URL: https://callturbo.com/features/crm-call-management Direct answer: CRM call management connects each phone conversation to the contact, outcome, notes and follow-up work, so the team can act on what happened instead of reconstructing it from memory. Best for: Sales and service teams that need shared call context instead of personal notes, disconnected dialers or unstructured recordings. Also for the owner who has to know which leads were actually called. Recommended metrics: Outcome coverage, Notes completeness, Follow-up completion, Time to next action, Repeat-contact resolution. ### Live call monitoring for AI call operations Canonical URL: https://callturbo.com/features/live-call-monitoring Direct answer: Live call monitoring gives operators a current view of active conversations, queues, routing and call state, so an operational problem can be seen while it is happening rather than reconstructed from complaints. Best for: Call-operations owners who need visibility into live volume, routing, provider behaviour and the outcomes produced by automated workflows. Recommended metrics: Concurrent calls, Queue time, Transfer state, Provider errors, Completed outcomes.